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What Happens When Your Site Goes Down? Running from Backup and Requests That Arrive Overnight
How do you avoid losing customers because of a fault, so that the system runs from backup, overnight requests are not lost and wait in the list in the morning?
A business’s site must always be open: a customer can visit at 3 a.m., ask for an appointment or place an order. But what if there is a fault? If the system keeps running from backup, customer loss is kept to a minimum and requests that arrive overnight are not lost.
Why is downtime expensive?
When your site is down, the visitor sees a blank page and goes to another business. Missing an order or an appointment costs you both the sale and the trust.
What does running from backup provide?
- Continuity: when a fault occurs, the system keeps working from backup.
- Records: orders, appointments and forms that arrive while you sleep are recorded.
- The morning list: what arrived overnight waits for you in a single list in the notification center.
- Information: the assistant lets you know about the situation.
How do you protect yourself?
- Gather all incoming requests in one place.
- Keep instant alerts on, so you are notified of new items.
- First thing in the morning, look at what came in overnight and reply.
- Follow phone, WhatsApp and appointment button taps.
No absolute guarantee can be given for any system; running from backup keeps the effect of an outage to a minimum. For details, take a look at the always-on operation page.
Example scenario
At 02:12 at night a short fault occurs in the system. The system keeps running from backup; an order and an appointment request that arrive at that time are recorded. When the owner opens the notification center in the morning, both are at the top of the list, with nothing lost. The customer notices nothing.
Frequently asked questions
Are overnight orders lost?
No. Requests that arrive overnight are recorded and wait for you in the list in the morning.
How does the backup work?
When a fault occurs, the system keeps running from backup. We explain the details during the demo call.
Will I get notifications overnight?
With instant alerts you are notified of a new item; if you prefer, you see them all together in the morning.
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